terms & conditions

general terms ans conditions for hotel accomodation

Reservations:

Reservations are binding, as soon as the hotel receives our confirmation of the reservation signed by the customer. Further agreements or special conditions need a written confirmation of the hotel.

 

Arrival:

In case of an arrival after 18.00 hrs,( 6 pm )please contact us until 14 hrs ( 2 pm ) on the date of arrival.

The hotel rooms are ready from 14 hrs ( 2 pm ) on the arrival day.

On the departure day the hotel rooms must be vacated not later than 11 hrs ( 11 am )

 

Payment:

You are welcome to pay your invoice in cash or with one of the following credit cards: Master Card, American Express, VISA, JCB, Diners Club or bank card of the European Union.

 

Arrangements:

A compensation of booked, payed, but unused services is not possible.

 

Cancellation of individual hotel bookings

Free cancellation for bookings via an online booking channel (maximum of 3 hotel rooms) is possible until 14 days before the date of arrival. Free cancellation (maximum of 3 hotel rooms) for direct bookings via our hotel website or our reception is possible up to 2 days before the date of arrival. Free cancellation (more than 4 rooms) for direct bookings via our hotel website or our reception is possible up to 10 days before the date of arrival. In case of later cancellations the hotel is allowed to charge 80 % of the room rate. For group reservations are special cancellation conditions valid, which you will receive on request. Cancellations are only valid in written form.

 

Cancellation and changes of booked restaurant services:

Cancellation of a travel group in the restaurant is possible until 7 days before the day of the

reservation free of charge. You can however adjust the number of guests up to 10% until the day before the event. This number is invoiced, even if fewer guests attend.

Changes and cancellations of reservations are only possible by letter, fax or reconfirmed email.

 

Table reservation

For the à la carte restaurant are welcome. If you should arrive late, please phone.

Otherwise your reservation will be cancelled after 25 minutes.

 

Prices

Prices Include the current statutory Vat ( sales tax ). Should the rate of VAT increase or decrease after the conclusion of the contract the prices shall be adjusted accordingly.

We are entitled to increase the prices also if municipal duties such as culture tax or visitor’s tax

are introduced or increased after the conclusion of the contract.

 

Liability

All cases of damages shall be incurred according to statutory provisions

Holidaycheck

Top-Riesling zwischen Weinberg und Klappergasse!

Mitten im historischen Stadtkern und dennoch nur einen Steinwurf von den Weinbergen entfernt. Sehr netter und persönlicher Service der Familie Breuer!

Nicolas
Tripadvisor

Friendly and fun

A large and interestingly furnished room. Very comfortable beds and very clean. A good view of the Rhine. Very helpful...

Nicolas
Holidaycheck

Großartige Atmosphäre

Ein ganz reizendes Hotel mit einem großartigen und zuvorkommenden Service. Selten habe ich mich in einem Hotel so wohl gefühlt.

Kai
Holidaycheck

Jeder Zeit wieder !!!!!

Wir haben uns sehr wohl gefühlt und hatten zu jeder Zeit das Gefühl willkommen zu sein !!!

Holger
Booking

Wir waren nicht das erste mal dort und wir werden sicher wieder einkehren

Vielen Dank der Familie Breuer und dem gesamten Schloss-Team. Wir kommen wieder.

Kornelia